Eleanor Blair (lnr) wrote,
Eleanor Blair

Virgin Media

Is it just me or is this bafflingly hopeless?

16:11:05 Eleanor Blair:Hi there,
[You're chatting with Ayub.]
16:11:19 Ayub:Hi Eleanor!
16:11:25 Ayub:How can I help you today/
16:11:26 Eleanor Blair:I've realised that although I can see my bills online I never seem to get an email notification
16:11:43 Eleanor Blair:I've checked my spam folders, and there's nothing relevant
16:12:09 Eleanor Blair:I have an email telling me I requested the upgrade to 70Mbps - so emails go get through - but nothing for my bills
16:13:11 Ayub:Let me check the account details for you and let you know. Can you please confirm if I am chatting with the registered account holder?
16:13:19 Eleanor Blair:Yes I am the account holder
16:13:47 Ayub:Thanks for the confirmation!
16:14:00 Ayub:Please stay connected while I check the account details and get back to you.
16:14:11 Eleanor Blair:OK
16:16:56 Ayub:Thanks for the confirmation!
16:17:13 Ayub:Thanks for your patience**
16:17:40 Ayub:I would like to inform you that the free upgrade to 70mb is already been added to your account.
16:18:13 Eleanor Blair:I am aware of this, I can look at my bills online, I just don't get email notifications.
16:18:36 Eleanor Blair:I want to know what address you send them to, or if I've somehow turned them off and if so can you turn them back on.
16:19:45 Ayub:Can you please help me with your email address?
16:19:52 Eleanor Blair: [my gmail address]
16:21:11 Ayub:Thanks!
16:21:20 Eleanor Blair:Apparently my Virgin Media Mail address is [virgin address] - but I don't use this, the gmail one is set as my contact address, and I think the virgin one is set to forward to gmail too.
16:22:01 Eleanor Blair:I've just tested and I can send email from work to my virgin media address and it reaches me at gmail.
16:22:37 Ayub:I have added this email address on your account now which is [my gmail address]
16:22:48 Ayub:You will get notification on this email address.
16:23:00 Ayub:Is there anything else I can help you with?
16:23:12 Eleanor Blair:Why did I not previously, when that was set as my contact address in May?
16:24:50 Ayub:I would like to inform you that on your account this email address was not set that is why you were not getting notification, however I have set the new email address as you requested.
16:25:31 Eleanor Blair:Ok, thanks, but do you have any idea *why* it was not set? Given I have a message from May thanking me for setting it up?
16:26:47 Eleanor Blair:Oh well, I don't suppose it really matters so long as I get bills in future.
16:27:01 Eleanor Blair:Is it possible to send me a confirmation email reflecting this change?
16:29:58 Ayub:I am sorry we do not have access to send email however I can confirm that there was another email address and now I have changed as you gave me the new email address.
16:30:25 Eleanor Blair:Can you confirm what the old email address was?
16:31:05 Eleanor Blair:I'm not aware of giving you any other address than my gmail one and the virginmedia one you allocated me, and I have not been receiving the bills to either of those.
16:31:48 Ayub:I am sorry I have deleted the old one so I am unable to confirm now but it was by your name.
16:32:04 Ayub:Please let me know if there is anything else I can help you with?
16:32:57 Eleanor Blair:Not right now, thank you, I'll be in touch again if I don't receive a notification for December's bill

  • You say goodbye?

    And I say hello! I've been having a bit of a friends-list tidy, with the intention of removing everyone who either no longer posts anything, or who…

  • Time for migration

    Livejournal's new Terms of Service (which I've had to agree to in order to read about them and post this) are not to my taste. I've been here a long…

  • Thoughts on abortion on International Women's Day

    Larissa Nolan writes in the Irish Times about being a non-religious pro-life supporter in the current climate, and how she finds the rhetoric of…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.