I was hoping it would arrive on Monday (since that's what they told me last week) but now they're saying tomorrow and I believe them a little bit more. We'll see. I'm going to have to work out who to complain to precisely once it has arrived, so I've gathered together all my emails on the subject and worked out the timeline of the whole sorry episode. It's a bit long.
2006-04-18 Computer breaks 2006-04-27 Back from holiday, start looking at replacements 2006-04-28 Consider Dell via university bulk purchase, Stephen suggests I wait for new HP agreement, due at beginning of June, decide I can wait a month 2006-06-01 Look up details and find agreement due to go live on 12th 2006-06-13 Mail Simon Timms (bulk purchase co-ordinator) and hear that date has slipped, should be ready by end of week (16th) 2006-06-16 Official message via ucam-itsupport that it's delayed until 19th or 20th 2006-06-27 Someone spots a new link to HP on the bulk purchase web pages, but having trouble registering 2006-06-28 Simon Timms says they were going to announce it today anyway, register with site. 2006-06-29 Poke around site, choose machine, no obvious way to make personal purchases. Some time round here learn it will be some time before this is possible. 2006-06-?? Asked to fill in survey about B2B site, mostly irrelvant but do so anyway. 2006-07-05 COs in dept suggest geting Paul Bayford to order me one via departmental purchasing system 2006-07-07 Create quote of machine I want, and ask Paul if he can order it for me, he says yes but will be away for a week, do when he gets back 2006-07-18 Machine ordered 2006-07-27 Look on site, see monitor has shipped, but also see "planned delivery date: august 16th" express dismay to Paul, as this is outside 10 working days contract. 2006-07-31 Monitor arrives 2006-08-14 Return from holiday, nothing more delivered, planned delivery date has changed to "date will follow", Paul sends email to Clare Robertson 2006-08-17 No reply from HP, so Paul mails account manager Louise Delahoussaye 2006-08-21 Ask Paul if there's any news, he's not heard from either, mail Simon Timms to enquire, discover he has left the university. Senior Purchasing Officer John Last requests more details and offers to investigate. He gets back with official contact details, it seems Clare Robertson has left and been replaced by Jennifer Haining, and also news there's a delay on some machines due to parts constraint, MT not SFF mentioned though. 2006-08-22 List from HP of machines which are delayed, they'd previously told Simon Timms rather than individuals that there was a delay, told should know first week in September when these are likely to be available 2006-08-29 Notice planned delivery date is now 06/09 2006-08-31 Note from HP saying it's now in transit due 04/09. Order status says shipped 29th, invoiced 30th, planned delivery 4th 2006-09-01 Email with $10 Amazon.com voucher to say thanks for filling in survey. Reply pointing out that will barely cover postage to the UK. 2006-09-04 No sign, order status unchanged since 30th 2006-09-05 No sign, order status unchanged since 30th, find shipment tracking page, Despatched to Distribution Hub on 30th, nothing since. Check again late afternoon and find it has arrived at distribution hub 2006-09-06 Check tracking service, now showing dispatched to consignee at 09:15, delivery planned for 7th (tomorrow). This will be 37 working days after being ordered.