Thank you for your e-mail below.
Firstly, I must apologise that you have encountered an issue with the number 10 service on Saturday 15th October 2016.
Unfortunately, the service in question was unable to operate due to a passenger being very ill on the bus which, resulted in the driver being unable to continue due to health and safety reasons.
With regards to MyBusTripp App, this is a third party app and we have not responsibility as to the information which is or is not provided. Stagecoach has just started a new app with live information. To down load this please go to your app store and type in stagecoach app.
As the disruption to the service were circumstances beyond our control I an unable to honour your request for compensation on this occasion.
Please accept my sincere apologise for the disruption in the service and I hope any future travels on our services are trouble free.
I'm not sure how I was supposed to know about their app (it's not obviously advertised anywhere), and they don't say whether it's any better at distinguishing not-running buses from no-live-data buses.